Menu
Menu
Menu
RapidTrace is an Operations Enablement & Workforce analytics Platform designed to auto-capture active time spent by agents alongside other user analytics such as idle time and actual distribution of where exactly the agents time has been utilized during the course of the day. With real-time insights, it supports informed business decisions and formulates effective strategies for capacity planning, people retention, and operations management.
RapidTrace offers swift implementation, typically within 1-2 weeks even at scale, making it ideal for organizations with a hybrid workforce of 500 to 10,000 users.
RapidTrace is compatible with various environments and operating systems, ensuring seamless integration into existing organizational infrastructures.
By enabling individuals to understand their working patterns and assisting managers in identifying optimization opportunities, RapidTrace enhances overall productivity within the organization.
RapidTrace is designed to meet global data privacy and security requirements. It holds ISO 27001 and SOC 2 certifications, and HIPAA compliance, and incorporates gold standard privacy and security features.
The Workforce Analytics Dashboard visually represents key time metrics, overworked and underutilized agents, schedule adherence, and automated timesheets.
We believe that AI will change how enterprises work in the future. Waterlabs helps them overcome several challenges in adopting this powerful and rapidly evolving technology to derive higher value and better customer experience.