RapidTrace is an Operations Enablement & Workforce analytics Platform designed to auto-capture active time spent by agents alongside other user analytics such as idle time and actual distribution of where exactly the agents time has been utilized during the course of the day. With real-time insights, it supports informed business decisions and formulates effective strategies for capacity planning, people retention, and operations management.
RapidTrace is designed to meet global data privacy and security requirements. It holds ISO 27001 and SOC 2 certifications, and HIPAA compliance, and incorporates gold standard privacy and security features.
The Workforce Analytics Dashboard visually represents key time metrics, overworked and underutilized agents, schedule adherence, and automated timesheets.
We believe that AI will change how enterprises work in the future. Waterlabs helps them overcome several challenges in adopting this powerful and rapidly evolving technology to derive higher value and better customer experience.