About our leaders

Mackenzie Parker

Director of Client Services

Mackenzie comes from the RCM BPO space and has several years’
experience supporting clients in their business process transitions. She has worked in the offshore space for many years and managed a team at a very large billing company based in Texas. With Mackenzie’s extensive background centered around customer service, she understands the importance of meeting and exceeding expectations.

Mackenzie has built synergies between the client and internal teams to
ensure internal staff effectively aligns with the project initiative. She
regularly collaborates with clients and internal staff to guarantee projects are on track to reach success. Mackenzie has earned the trust of our clients by establishing and maintaining relationships for increased client

Let’s transform
Customer Experience

We believe that AI will change how enterprises work in the future. Waterlabs helps them overcome several challenges in adopting this powerful and rapidly evolving technology to derive higher value and better customer experience.